the good, the bad, and the unexpected

Perfectly situated near a bustling shopping arcade, this hotel offers clean, spacious rooms and exceptional service. Breakfast was simple yet satisfying. I appreciated the discounted parking nearby. My only minor issue was the elevator ride from the parking level. Truly a solid choice for budget travelers seeking comfort and convenience!

Perfect spot for exploring!

I had a nice stay in a clean Double Room. The location is super convenient, right in a shopping arcade and near the stunning Kumamoto Castle, which I reached in 15 min by foot. Breakfast was great, too! Just wish parking was a bit closer since it was a hassle hauling my bags.

The location was perfect, offering easy access to a variety of dining options. I appreciated the spacious room that comfortably fit our large luggage after a long journey.

Recommend for strolling

Comfy room, convenient location, with a larger space than my previous stays which allowed us to easily manage our luggage and enjoy a good night’s sleep. the hotel also provides 24-hour reception and complimentary tea and coffee.

Parking is not directly at the hotel, which could be a hassle for those with many bags.

The Comfort Hotel Kumamoto Shinshigai had a lovely modern style, with easy access to shopping and dining, making it very convenient for seniors like me. The clean rooms and helpful staff made for a delightful stay.

Parking could be closer for seniors.

I enjoyed my stay in a clean, cozy Double Room. The location is excellent, right next to shops and eateries. Staff were helpful and made the check-in smooth. Breakfast provided good variety, more than enough to start the day. Parking is near, making it convenient. 👍

I appreciated the clean cozy room, but parking was distant.

i had a lovely stay at this hotel, which completely outshone my previous budget experiences in kumamoto. it offered a spacious room that comfortably fit my large luggage, and breakfast included a nice variety to choose from. the location was perfect, right next to restaurants and shops in the bustling area.

parking was a bit inconvenient.

The hotel is right by a bustling shopping street with tasty restaurants and shops. Our family enjoyed the spacious room, which easily held our luggage. Breakfast offered a nice variety, and the complimentary drinks on Level 3 were a hit with the kids!

My kids wished for a play area to burn off some energy.

would come again

Clean rooms with a modern style. Easy access to shopping and dining. Free wifi and helpful staff were great. The room had air conditioning, flat-screen TV, a private bathroom, and complimentary toiletries. Nice touch with the coffee machine and refrigerator. Breakfast included but we opted out for nearby options. Parking is a bit far but discounted at the hotel.

I had a fabulous time exploring the local eats, especially at nearby Suganoya Variety Meat where the flavors burst in your mouth! The hotel is situated perfectly near a shopping arcade and the stunning Kumamoto Castle. Plus, the clean and cozy Double Room made for a delightful spot to unwind after my culinary adventures.

Clean and tidy room with a large space for luggage. Loved the location next to the shopping street filled with restaurants and cafes. The hotel staff was friendly and helpful. Breakfast had enough variety but didn't look very appealing, so we decided to skip it. Noisy at times, especially from the street outside. Parking was available but a bit far from the hotel, which was inconvenient. Having to navigate from parking to the elevator was a hassle after a long day. The view of the castle from the top floor was a nice bonus.

Family with kids will enjoy this place

The breakfast each morning was surprisingly satisfying! ! I mean, there were enough varieties to make it feel different each day! Plus, the staff were incredibly helpful, guiding us to local restaurants — the food options nearby were endless!

Not exactly wallet-friendly, but worth it.